Craigleith Vets4Pets Ltd

Concrete details owners mention include: - Weight management support with follow-up phone calls between check-ins. - Vaccinations handled quickly for anxious dogs. - Same-day appointment booking and prompt arrival-to-consult experience (per one reviewer).

Concrete details owners mention include

•Weight management support with follow-up phone calls between check-ins.
•Vaccinations handled quickly for anxious dogs.
•Same-day appointment booking and prompt arrival-to-consult experience (per one reviewer).
•A reported medication/dosage error leading to return visit and blood tests (per one reviewer).

Services

•Vaccinations (mentioned for a dog; described as done quickly and calmly).
•Cat urinary issues (cystitis): consultation and medication prescribed; recurrence led to a return visit and blood tests (as described in one review).
•Weight management: support for an overweight cat, with ongoing check-ins and phone follow-ups (per one review).
•Veterinary Nurse Training facility (listed in the provided clinic data).

People

•Raquel (role not stated): credited with helping an overweight cat reach a healthy weight; the owner also mentions she checked in by phone even when a later appointment was with another nurse.
•Abbie and Jenny (reception): repeatedly described as helpful (named in one review).
•Emma and Isla (roles not stated): praised for staying calm and confident while vaccinating an anxious dog, making the visit “all done in seconds.”

Reviews

Google rating: 4.1 stars from 230 reviews. “”

•Multiple owners describe staff as friendly and attentive, including reception and clinicians.
•Several reviews highlight calm, efficient handling of anxious pets (anxious cat; anxious dog at vaccinations).
•Convenience and speed come up in recent feedback (including same-day booking and being seen promptly).
•One recent 1-star review alleges a serious error (cat prescribed dog medication at more than double the appropriate dose), followed by a return visit with blood tests and dissatisfaction about being charged again and refused refunds.

Reviews for Craigleith Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 230 we track in total. Recent reviews may not be representative of overall sentiment.

Teresa Guanter Chiralt

a week ago

This is the last time I will bring my cat to this veterinary clinic, and I would not recommend it to anyone. My cat was treated here for cystitis, and the vet accidentally prescribed a medication intended for dogs, resulting in a dosage that was more than double what was appropriate for a cat. Two weeks later, we had to return because the cystitis came back. Another vet at the clinic, realized that our cat had been given the wrong dosage because was a medicine for DOGS. As a result, they had to perform blood tests. Luckily, there was no further consequences on her internal organs, but this does not exempt them of the fact that could have ended in a terrible result. What is most disappointing is that despite the stress caused to our cat and to us, the clinic still charged us for the new consultation and treatment. They also refused to refund the cost of the original consultation and the incorrect medication prescribed. This situation reflects a serious lack of responsibility, professionality and accountability.

Izzy M

a month ago

Marlene Clabbie

Every one is so friendly and they listen to you, also they go beyond the call of duty, nothing is too much trouble

Bethany Mcneil

3 months ago

Rebecca Gear

An incredible experience. Have a very anxious cat and they were amazing with her and her needs, an incredible team too from the receptionist to the veterinarian. Could not recommend enough

4 months ago

Rada Karapereva

Brilliant service as always! Our cat was overweight and with the help of Raquel he is now at the perfect weight. Thank you so much Raquel for your care, help and support, always checking on us, calling us even if our check up was with another nurse. Special thanks to Abbie and Jenny on reception they are always so helpful and always with a smile on their face. Thank you all!

KatieMac

Every year I dread taking Connie, my working cocker, to the vet for her vaccinations, because she gets so anxious and distressed. But Emma and Isla (I hope I have their names correctly!) are so calm, competent, and confident that I really need to stop worrying. They just get on with it, and it’s all done in seconds. Very professional indeed. And the reception staff are excellent too. What on earth was I worried about?! I promise to be more relaxed next year!

Angela Reilly

I have been attending Craigleith vets 4 pets for a number of years now with my 2 furry friends. The staff are attentive and professional. I like the flexibility of having access to routine appointments 7 days per week. Expensive, but probably the same at every vet. Would recommend this practice.

Julia Latz

9 months ago

Booked an appointment the same day and was seen promptly upon arrival. The vet was quick, professional, and provided effective treatment with clear recommendations. Excellent service!