Vets Now (Edinburgh)

- Many owners say pets are seen quickly in urgent situations, including immediate handover on arrival and prompt assessment. - Positive feedback often highlights kind, attentive vets and nurses, especially for cats and dogs needing overnight care, with regular phone updates helping owners feel reassured. - Cost is a recurring concern in recent feedback, with some reviewers describing the service as expensive or poor value, particularly when they felt clearer phone advice might have avoided a visit.

Vets Now (Edinburgh) is an out-of-hours emergency veterinary clinic in Edinburgh and part of the IVC Evidensia-owned Vets Now network. It focuses on urgent and overnight care for small animals, with owners often mentioning quick intake and regular updates during treatment. Website information also lists video consultations, and Vets Now lists neurology and oncology within its wider specialty offering.

Services

•Emergency and out-of-hours care: urgent appointments and overnight monitoring are a clear part of the service. Recent reviews mention pets being seen quickly for problems including urinary pain, labour concerns, dental issues, and other sudden illnesses.
•Ongoing communication during treatment: owners describe receiving phone updates during overnight stays and being able to call for progress reports.
•Small-animal care: listed on the clinic’s website.
•Video consultations: listed on the clinic’s website.
•Neurology and oncology: listed by Vets Now as specialties, though it is not clear whether these are provided at this clinic or via referral within the wider network.

Pricing

No published pricing information is currently available for this clinic.

People

•Vets and nurses: reviews regularly praise the clinical team for quick triage, attentive care, and reassuring updates during overnight treatment.
•Reception/front desk: feedback is more mixed, with some owners unhappy with the tone of phone advice or feeling pushed towards an immediate visit.

Reviews

Google rating: 4.3/5 from 496 reviews.

•Many owners say pets are seen quickly in urgent situations, including immediate handover on arrival and prompt assessment.
•Positive feedback often highlights kind, attentive vets and nurses, especially for cats and dogs needing overnight care, with regular phone updates helping owners feel reassured.
•Cost is a recurring concern in recent feedback, with some reviewers describing the service as expensive or poor value, particularly when they felt clearer phone advice might have avoided a visit.
•A smaller number of reviews mention communication problems, including one owner who felt the consultation was rushed and medication instructions were unclear, and another who felt the clinic appeared understaffed on a busy night.

Reviews for Vets Now (Edinburgh)

Note: Showing the 10 most recent Google reviews out of 496 we track in total. Recent reviews may not be representative of overall sentiment.

Gail Russam

1 month ago

Steven WATERSTON

Had to get an emergency appointment for our dog (Cora) and her dental issues. The surgeon was consulted with kept referring to her as “he” despite us mentioning the dog was in fact female and referring to her as “she”. Still this practice went unnoticed as he continued with he. We additionally felt he was rushed for time and after giving her two injections he prescribed additional med without any instructions. We told him we were new dog owners and would have expected a little more understanding. Overall we felt we were seen as a revenue source and promptly dismissed from the room.

Tanya H

Brought in my cat in with pain urinating and was seen quickly, staff were very kind and reassuring with regular check-ins on his progress for the few days he had to spend overnight, opening those calls with a "he's fine, but" definitely calmed the nerves when he needed some extra treatment.

von camley

Vets themselves were great. It was the initial telephone call that cost us £366 that we did not need to pay if we were given the proper advice. With a pregnant dog whose labour seemed to have stopped we are told to bring her in… at 6am in a Sunday morning. When we arrived we were told they didn’t know we were coming and if they did they would have advised us at the moment to watch her. When I said why were we not told this on the phone we were told “ because they don’t know nothing. For 5 minutes and oxytocin we had to pay £366 which if we were given the proper info we would not have had to pay. As pensioners this is a weeks pension. Very upset that it cost us due to not being given proper info. We don’t mind having to pay for a vet as we want what’s best for our dog but this was totally unfair

Jim Mccaig

Fantastic service and very attentive to our cats needs

Xavier Villà Aguilar

3 months ago

VetsNow is the only out-of-hours vet in Edinburgh so it’s not like there’s much choice. They see you and your pet swiftly, and they are kind and helpful. But the bill is extortionate - they charge a £320 fee as a minimum and any medications have a fee added to them too. Plus they charge a £35 ‘admin fee’ even if you’re the one dealing with the claim with pet insurance, which I find to be a bit of a rip-off. Eventually I’ll get it back from pet insurance, but I feel for those who don’t have it. Surely what they charge is not reflective of the true cost of things.

Ela Berger

This place provided an excellent service. They saved my kitten's life. The team locked after Gus amazingly. I am so grateful for They hard work and passion

kg

Called about my cat because he had diarrhoea but no other symptoms at all. Very hydrated, eating well, cuddly and comfortable as usual but wanted to phone just to be safe. It was new year’s eve at 6pm ish, so our usual vets was closed and not taking any calls. The receptionist was rude and fear mongering. she recommended Arlo get seen immediately despite being completely fine other than diarrhoea. I told her he’s a very anxious cat and bringing him in might just make him worse, she had none of it and firmly suggested we get him in immediately for examination. I was honest and mentioned we didn’t have a way of bringing him in, she was dismissive and suggested getting a taxi. A consultation alone was expensive, nevermind medication they might prescribe, a taxi on top of that is just not something we could afford, she was completely dismissive of this. I told her I would discuss this and call back ans she was quite rude about this and seemingly disapproved. We then managed to get a call back from our usual vets which was reassuring, and they reassured us completely that for an anxious cat this can sometimes be normal and the fact he had no other symptoms they weren’t worried at all and unless he started throwing up or had excessive diarrhoea there was nothing to worry about. This was the complete opposite of what this vet said and I believe it is purely due to being so money focused having read other reviews. Two days later Arlo was back to his normal self completely. This vets caused so much unnecessary worry for our family and they did not have any sympathy for our situation or even for little anxious Arlo, which i’m sure now would have been terrified going to a new place for no reason at all. Having read other reviews regarding money grabbing and general negligence, I would never ever take any of my pets here and i’d suggest you do the same.

Tara Scarfe

The vets and nurses here are fantastic and seem to genuinely care about their work. My cat received great care from them. My only concern is that considering the prices they charge, the seem woefully understaffed here and did so all 3 times we attended. Considering they are an out of hours service I was surprised to find out that the night of 1st January they only had one vet on duty. This clinic is the only emergency option for half of Edinburgh and one vet to manage this seems unreasonable. Overall, great service and staff. But please employ more people and ensure your amazing staff get adequate rest and breaks as it is well deserved.

Shelby Smith

In what I can only describe as one of the most traumatic things I’ve been through, the full team were amazing. They took my dog out our arms as soon as we walked in there was no delay and the team updated us as soon as they could! I also received a call to update me on how she was doing and they let me call during the night for an update. Honestly the whole team were fantastic and my dog is recovering well.