West Port Veterinary Clinic - Drumbrae – Vets in Edinburgh
Clinic Overview
Recent written feedback is mixed: - Positive reviewers describe kind, gentle handling with cats and say their pets were well looked after. - Communication around procedures stands out, with updates during a cat neutering visit, clear aftercare instructions, and a follow-up call a few days later. - Owners also mention honest discussions about treatment options and upfront cost explanations.
West Port Veterinary Clinic – Drumbrae is part of Westport Veterinary Clinic, described on its website as a locally owned independent small-animal practice with three branches and nearly 30 years in operation. The clinic is set up for routine care as well as more involved investigations and procedures, with facilities listed including a sterile theatre, laboratory, digital and dental x-ray, ultrasound, an endoscope, dedicated dog and cat wards, and recovery kennels. Recent owner feedback highlights gentle handling with cats, clear aftercare, and follow-up communication after procedures.
Services
- •Small-animal veterinary care: routine veterinary care, medical treatment and surgical treatment for small animals.
- •Diagnostics and clinical facilities: laboratory, digital x-ray, dental x-ray, ultrasound, endoscope, a full sterile theatre, advanced soft tissue surgical and orthopaedic operating kit, dedicated dog and cat wards, and recovery kennels.
- •Additional support services: pet travel, pet insurance support, and a veterinary nurse training facility.
- •Practice approach and emergency cover: the website lists the clinic as a Fear Free Veterinary Practice and states access to Westport 24 – Out of Hours Emergency Service.
- •Examples mentioned by owners: cat neutering with updates during the visit, clear aftercare instructions, a follow-up call a few days later, and gentle handling of nervous or unpredictable cats.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. In reviews, owners mention costs being explained clearly and different treatment options being discussed up front.
People
No individual vets or nurses are named in the available information. Owners describe the Drumbrae team, and in one case the South Queensferry team as well, as gentle with cats, communicative around procedures, and clear about treatment options, aftercare, and costs.
Reviews
Google rating: 4.7/5 from 86 reviews.
Recent written feedback is mixed
- •Positive reviewers describe kind, gentle handling with cats and say their pets were well looked after.
- •Communication around procedures stands out, with updates during a cat neutering visit, clear aftercare instructions, and a follow-up call a few days later.
- •Owners also mention honest discussions about treatment options and upfront cost explanations.
- •One recent negative review came from someone who decided not to register after reading other feedback, criticising the practice’s responses to complaints and raising concerns about tone.
